Returns and replacements.
What happens if something arrives wrong, for blankets and for digital products.
Our blanket guarantee
Your blanket is printed on demand and shipped directly from our print partner. If it arrives damaged, misprinted, or defective in any way, email a photo to pkendrick@pkpublishing.com within 14 days of delivery and we will send a replacement at no cost to you, or issue a full refund. No return shipping needed.
This covers manufacturing and shipping defects only. Because each blanket is made to order, we cannot accept returns for buyer's remorse or changed minds. Please check the size guide and fabric details on the product page before ordering.
For digital guides and web apps, see the digital products section below.
Digital products
Digital guides (PDF downloads) and web apps are delivered instantly, so they are non-refundable. Every shelf has a free sample so you can try before you buy. If a download link does not work, email pkendrick@pkpublishing.com and we will fix it.
Refund and replacement policy
Blankets (print on demand): If your blanket arrives damaged or misprinted, email a photo to pkendrick@pkpublishing.com within 14 days of delivery. We will replace it free of charge or refund your order. No return is needed. This covers manufacturing and shipping defects only. We do not accept returns for changed minds, so please review the size guide and fabric details before ordering.
Digital products: All digital downloads and web apps are non-refundable.